Terms of service

The short version

• Wunderblick is for businesses, not consumers.
• Your content stays yours. We use it only to run the service for you.
• The free plan costs nothing. Paid plans renew monthly or yearly and you can cancel for the end of the term.
• You can take your data and leave at any time, with no switching fee.
• German law applies, with courts in Frankfurt am Main.
• This summary is here to help. The numbered sections below are what counts.

1. Scope

These terms apply between Mynd GmbH, Leipziger Straße 8, 60487 Frankfurt am Main (“we”), and the business that signs up for Wunderblick (“you”). Your own terms do not apply unless we agree to them in text form. Individual agreements take priority.

2. Businesses only

Wunderblick is offered only to entrepreneurs within the meaning of § 14 BGB, legal entities under public law and special funds under public law. By signing up you confirm that you act for such a business. Consumers may not sign up, and the statutory right of withdrawal for consumers does not apply.

3. The service

Wunderblick is a cloud service for reviewing media and collecting feedback. The features and limits of each plan are shown on our website and in the app. We develop the service further and may change features, provided the core functions stay available and the change is reasonable for you. We announce significant cutbacks in advance.

4. Account and team

The contract starts when you complete sign-up and confirm your email address. Keep your access details secret. You are responsible for what the members and reviewers you invite do in your workspace. Invited reviewers do not become our contract partners.

5. Your content

Your files and comments remain yours. You give us the non-exclusive right, for the term of the contract, to store, copy, convert (for example into thumbnails and video streams), display and transmit them as far as needed to run Wunderblick for you. We do not use them for anything else, and we do not use them to train AI models.

You must have the rights and a legal basis for what you upload or review. You may not upload unlawful content or malware, attack or overload the service, get around its limits, resell it without our agreement, or review third-party websites without permission.

If there are concrete signs of a breach or a security risk, we may block the content or account concerned. We tell you and lift the block once the reason is gone.

Anyone can report content they consider illegal to beratung@mynd.com, with an explanation, the exact link or location, their name and email, and a statement that the report is made in good faith (Art. 16 Digital Services Act). We check reports promptly and carefully, and tell both the person reporting and the customer concerned what we decided and why (Art. 17). Either can ask us to review the decision or go to court.

6. Availability and support

We run Wunderblick with the care of a prudent provider and aim for high availability. Short interruptions for maintenance and security updates can occur, and we schedule them for quiet hours where we can. Fixed service levels apply only if we agree them separately. Support is available by email at beratung@mynd.com.

7. Plans and prices

• Free trial. Your first workspace is free for 30 days within the limits shown, with no card needed. After that it moves to the free plan unless you choose a paid one.
• Free plan. Free of charge within the limits shown. We can change or end it with 30 days’ notice in text form.
• Paid plans. Monthly or yearly as you choose, at the price shown when you order, plus VAT where it applies.
• Changing plans. A move to a bigger plan, or from monthly to yearly billing, applies at once and you pay the difference for the current term. A move to a smaller plan, or from yearly to monthly billing on the same plan, applies from your next term. Any credit from a change is set against your next invoices.
• Add-on packs. They are subscriptions of their own and keep running until you cancel them, also if you change or end your plan.
• Online checkout. Polar Software, Inc. acts as reseller and seller of record: it sells the plan, takes payment, issues the invoice and handles tax, under its own terms. We provide the service itself under these terms.
• Invoice customers. Where we invoice you directly, invoices are due within 14 days.
• Price changes. These apply from your next term. We give at least 6 weeks’ notice in text form, and you can cancel before they take effect.
• Failed payments. If a payment stays open after a reminder, we may reduce your workspace to the free plan’s limits. We do not delete your content because of this.

8. Term and cancellation

You can end the free plan at any time by deleting your workspace or account. Paid plans renew for the same term unless you cancel for the end of the current term, in the billing settings or in text form. Deleting a workspace or account ends its paid plan and add-on packs at once, with no refund for the time left. We can cancel a paid plan with 3 months’ notice to the end of a term. Both sides keep the right to terminate for good cause (§ 314 BGB).

9. Taking your data and leaving (EU Data Act)

You can switch to another provider or to your own systems at any time.

• Starting. Tell us in text form. You do not need to give any notice period, and we start without undue delay.
• Transition. Up to 30 days. We help within reason, support your exit plan, keep the service running with due care, maintain security and tell you about known risks to continuity. If 30 days are technically not possible, we tell you within 14 working days and name a period of up to 7 months. You can extend the transition once.
• What you can take. All exportable data: original files and their versions, comments, replies, drawings, screenshots, timecodes and review statuses. You can download files in their original formats in the app, and we provide the rest as JSON on request. Data specific to how the service works internally is excluded, such as internal IDs, thumbnails, playback copies, logs and security data.
• Retrieval. You have at least 30 days after the transition ends to get your data.
• Ending. The contract ends when the switch is complete, or at the end of the notice period if you only want your data erased, and we tell you. After the retrieval period we erase all exportable data, and backups age out within 30 days.
• Cost. We charge no switching fees. Fees already due for a paid term you agreed remain due.

10. Defects

Please tell us about defects promptly, and we will fix them within a reasonable time. Strict liability for defects that already existed when the contract was made (§ 536a(1) BGB) is excluded. Reductions in fees apply only to paid plans.

11. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and for guarantees we have expressly given.

For slight negligence we are liable only for breach of an essential contractual obligation, meaning one that makes proper performance of the contract possible in the first place and on which you may regularly rely. Liability is then limited to the foreseeable damage typical for this kind of contract. For lost data, it is limited to what restoring the data would have cost if you had kept usual backups of your source files.

On the free plan we are liable for slight negligence only in the cases of injury and product liability named above. These limits also protect our employees and agents.

12. Confidentiality

Each side keeps the other’s confidential information secret and uses it only for this contract. This continues after the contract ends.

13. Data protection

Our privacy policy explains how we handle data for our own purposes. For personal data in your workspace we act as your processor under our data processing agreement, which forms part of these terms.

14. AI features

Voice transcription and translation are machine-generated and can be wrong, so please check the results. An AI brief goes to whichever AI tool you choose, and you are responsible for using that tool.

15. Changes to these terms

We can change these terms for good reason, for example new laws or features. We tell you by email at least 6 weeks beforehand. If you object in text form within that time, the old terms continue and we may cancel with regular notice. If you do not object, the new terms apply, and our message will remind you of this. Changes to the main obligations need your express agreement.

16. Final provisions

Text form (for example email) is enough for notices under these terms. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, legal entities under public law and special funds under public law, the exclusive place of jurisdiction is Frankfurt am Main. If a provision is invalid, the rest stays in force and the statutory rules apply in its place. These terms are written in English. Legal terms are to be understood in the sense of German law.